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At HOPE Behavioral Health, we know starting therapy or enrolling in supportive programs can feel overwhelming. Whether you’re seeking help for yourself or a loved one, it’s normal to have questions. Our goal is to make the process simple, transparent, and stress-free. Below you’ll find answers to some of the most common questions we hear about our services, what to expect, and how to get started.

FAQ

General Questions

Q: Who can receive services at HOPE Behavioral Health?
A: We serve children, adolescents, and adults who are experiencing mental health challenges or balancing emotional wellness and could benefit from therapeutic support. Services are tailored to meet the needs of individuals, families, and communities.

Q: Do I need a referral to start services?
A: In most cases, no referral is required. You can contact us directly to schedule an evaluation. For certain programs, like Mobile Treatment Services, eligibility may be reviewed before enrollment.

Q: How soon can I get an appointment?
A: Wait times vary depending on the service, but we do our best to schedule new clients within 1 week. For urgent needs, please let our team know so we can prioritize your care.

Q: Is my treatment confidential?
A: Yes. We follow all state and federal privacy laws, including HIPAA. Information you share during treatment is confidential and only released with your written consent, unless required by law.

Q: Do you accept insurance?
A: Yes, we accept Medicaid insurance only. Our team can verify your benefits before your first appointment.

Services & Care

Q: Do you offer telehealth or virtual sessions?A: Yes. Many of our services are available virtually, making it easier to receive care from the comfort of your home. Some programs, like PRP and Mobile Treatment, also include in-person support.

Q: What can I expect in my first session?

A: Your first appointment will be an evaluation where we’ll discuss your goals, challenges, medical history, and support needs. From there, we’ll create a personalized treatment plan together.

Q: What is Psychiatric Rehabilitation (PRP)?

A: PRP helps individuals build skills for daily living, manage symptoms, and strengthen social and family connections. It’s designed to support long-term stability and independence.

Q: What is Mobile Treatment (MTS)?

A: MTS provides comprehensive mental health services directly in your home or community. This includes counseling, medication management, crisis intervention, and case management.

Practical Details

Q: Which areas do you serve?

A: We primarily serve Charles County and the southern Maryland region. Please contact us if you’re outside these areas to confirm eligibility.

Q: How often will I see my provider?

A: The frequency of visits depends on your treatment plan. Some clients meet weekly, while others may benefit from multiple visits per week.

Q: Do you work with children and families?

A: Yes. We offer family counseling and programs designed to help children and adolescents succeed at home, in school, and in the community.

Q: What if I’m in crisis?

A: If you’re experiencing a life-threatening emergency, please call 911 immediately. For mental health crises, you can also call 988 for the Suicide & Crisis Lifeline. HOPE Behavioral Health offers crisis intervention services to help stabilize urgent situations.

Getting Started

Contact us by phone or through our website’s contact form. Our team will guide you through the intake process, verify insurance, and schedule your initial evaluation.

Still have questions? Our team is here to help. Visit our Contact Us page to connect with us directly.